Support
Quick answers and a way to get in touch if you need more.
Does FrostTrack Log work without internet?
Yes, entirely. The app has no network features. All shipment data, readings and photos are stored on your iPhone only. No connection is ever needed.
What is the Excursion Score?
The Excursion Score is the percentage of temperature readings that fell inside the target range. A score of 100% means every reading was in range. It sets the shipment badge: Intact (95%+), At Risk (80-94%), or Broken (below 80%).
How do I set the target temperature range?
When creating a shipment, enter the minimum and maximum acceptable temperatures. These define the corridor that every reading is checked against.
Can I switch between Celsius and Fahrenheit?
Yes. Go to the Insights tab, tap the settings icon in the top-right corner, and select your preferred unit. All readings display in the selected unit.
What is the Warning Band?
The warning band (default 2.0 degrees) is a buffer just outside the target range. Readings within this buffer are marked Warning rather than Critical. You can adjust it in Settings.
Can I add photos to a shipment?
Yes. When logging a checkpoint (loading, departure, stop, arrival, etc.), you can attach a photo from your camera or photo library as evidence at that point in the route.
How do I export a shipment record?
Open the Shipment Detail screen, mark the shipment as Delivered, then tap to open the Summary sheet. From there you can copy the full record as plain text and paste it into email, messages or paperwork.
How do I erase all data?
Go to Settings (Insights tab, top-right icon) and scroll to "Erase all data". You will be asked to type the word ERASE to confirm before anything is deleted.
Does the app read temperature sensors automatically?
No. FrostTrack Log is a manual logbook. You enter the value you read from your gauge or probe. The app records and scores it, but it does not connect to hardware.